Return and Refund Policy

1. Scope & Legal Framework

This Return and Refund Policy governs the conditions for returns, cancellation, and refunds of physical hardware and digital services (software subscriptions) purchased through suisse-meets.ch from Suisse IT GmbH, Kesslernmattstrasse 20, 8965 Berikon, Switzerland.

2. Conditions for Hardware Returns

For hardware products (e.g., Suisse Meets Pro, Suisse Meets Desk, Suisse Meets Max, and accessories), a return window of 14 calendar days applies, starting on the day of verified delivery by the postal carrier.

Returns and refunds are exclusively accepted if all of the following conditions are met without exception:

• The product is completely new, unused, and undamaged.
• The item is in its unopened original packaging with intact factory seal (protective film/security seal undamaged).
• All original accessories (charging cables, adapters, manuals, warranty cards) are complete and untouched.
• The return has been authorized in advance (RMA process pursuant to Section 6).

3. Exceptions & Exclusions

Returns, exchanges, or refunds are strictly excluded in the following cases:

4. Digital Products & Software Subscriptions

Suisse Meets provides cloud-based software subscriptions (e.g., Starter, Pro, Enterprise, monthly and annual plans) and API services. Because access to the software and its features is granted immediately upon order completion, digital services are non-refundable for active or past billing periods.

Canceling Subscriptions: You may cancel your subscription at any time effective at the end of the current billing period with a few clicks in your account settings. No automatic renewal charges will occur following cancellation.

5. Return Shipping Costs & Methods

The direct costs of returning the goods are borne entirely by the purchaser ('Customer pays return shipping'). Suisse IT GmbH does not provide prepaid return shipping labels.

Return shipping must be conducted via an insured parcel service with official tracking. Keep proof of shipment until your refund is processed. Suisse IT GmbH assumes no liability for items lost or damaged in transit.

6. Return Procedure (RMA Process)

To ensure efficient and orderly handling, please follow these steps:

7. Inspection and Refunds

Upon receipt of the returned item at our facilities, our technicians will inspect the factory seal and packaging integrity within 3 to 5 business days.

If all return criteria are fulfilled, we will process a refund of the product purchase price within 7 to 14 business days. Initial expedited shipping surcharges (if any) are non-refundable.

Refunds are automatically issued to the original payment method used during checkout (e.g., Credit Card, Twint, Apple Pay, Google Pay).

8. Statutory Warranty & Defects

These return rules for unused goods do not affect your statutory rights regarding manufacturing or material defects.

All Suisse Meets hardware includes a 24-month manufacturer warranty from the date of purchase. For technical defects, we will repair or replace the device in accordance with warranty terms.

Transit Damage: If a package arrives with visible exterior damage, please report it immediately to the carrier and notify our support team within 48 hours with photos.

9. Contact & Return Address

For inquiries regarding returns, warranty claims, or cancellations, please contact: